Welcome to Stellar Path Solutions LLC. This Refund Policy outlines the terms and conditions related to refunds for our medical billing services. Please read this policy carefully before engaging with our services. By using our services, you agree to the terms outlined in this refund policy.
Refund Eligibility:
Stellar Path Solutions LLC provides specialized medical billing services, aiming to optimize revenue cycles for healthcare providers. As the nature of our services involves intricate processes and resources, we acknowledge that circumstances may arise where a refund is requested.
Refunds are typically considered in the following situations:
Billing Errors: If you believe there is an error in the billing process resulting in overcharging.
Service Disruptions: In the rare event of significant service disruptions that affect the quality and delivery of our services.
Requests for refunds must be made within 30 days of the transaction or the identification of the issue leading to the refund request.
How to Request a Refund :
To request a refund, please contact our customer support team at [contact@stellarpathsolutions.com]. Clearly state the reason for your refund request and provide relevant details such as transaction records, billing statements, or any supporting documentation
Our customer support team will review your request promptly and communicate with you regarding the eligibility and status of your refund. Please allow a reasonable processing time for our team to thoroughly assess your case.
Billing Errors:
In cases where you believe there has been an error in the billing process, please provide detailed information about the alleged discrepancy. This may include billing statements, transaction records, or any supporting documentation to help us investigate the matter thoroughly.
If it is determined that a billing error has occurred, we will initiate the refund process promptly. The refund will be issued to the original payment method used for the transaction.
Service Disruptions:
If you experience a significant service disruption that impacts the quality or delivery of our medical billing services, please notify us immediately. Our team will investigate the issue to determine the cause and severity of the disruption.
If the disruption is confirmed to be on our end and has resulted in a considerable impact on the service provided, a refund may be issued. The refund amount will be assessed based on the extent of the disruption and its impact on the service quality.
Non-Refundable Services:
Certain services provided by Stellar Path Solutions LLC may be deemed non-refundable. This includes but is not limited to:
Customized Reporting and Analytics: Due to the tailored nature of these services, refunds may not be applicable.
Services Already Rendered: If a substantial portion of the services has been delivered, a full refund may not be possible.
We will communicate clearly if a specific service or circumstance falls under the category of non-refundable.
Changes to Refund Policy :
Stellar Path Solutions LLC reserves the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.
Contact Information :
For any questions or concerns regarding this refund policy, please contact us at support@stellarpathsolutions.com. Our customer support team is here to assist you and address any inquiries related to refund eligibility and processing.
Thank you for choosing Stellar Path Solutions LLC for your medical billing needs. Your satisfaction is crucial to us, and we are committed to providing transparent and fair refund processes as part of our commitment to excellence in service delivery.